BlockwellLET’S SORT IT OUT
A little help.
Then back to your day.
Start with these quick fixes. If you’re still stuck, we’re an email away.
A website isn’t being blocked. What should I try?
Check that blocking is on and the site or path is in your list. Run “Test my blocks” in Blockwell. For Shorts/Reels inside app-style navigation, enable optional access for YouTube/Instagram. A Chrome blocked page is normal when optional site access is off.
How do I block in incognito?
Chrome disables extensions in incognito by default. Open Blockwell’s Chrome extension details and enable “Allow in Incognito”. Blockwell’s incognito guide walks you through it.
How do I back up my list?
Use export in Blockwell’s settings to save a backup, and import to restore it. Keep the exported file somewhere you control.
I paid for Pro. How do I unlock it?
Return to the same Blockwell install, open the popup or Settings → Pro and click “Check again”. If it still hasn’t unlocked, email us with your receipt.
How do I cancel or get a refund?
Cancel a yearly renewal using the link in your receipt. For a no-questions refund within 14 days of purchase, email us. Your EU consumer rights are not affected.
Guides: Block websites on Chrome · Block YouTube Shorts
A REAL INBOX
Tell us what’s happening.
darren@getsupadesign.com ↗Include your Chrome version, Blockwell version and what you expected to happen. A brief description of what went wrong helps too. Never send your block list unless you want to.
For purchase help, include your receipt or purchase reference. Please don’t send payment card details.